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5 Ways Hotel Staffs Get Back at Customers

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5 Ways Hotel Staffs Get Back at Customers In his book "Heads and Beds: A Reckless Memoir of Hotels, Hustles and So-Called Hospitality," Jacob Tomsky, who worked his way up from valet parker to the much-valued front desk concierge, reveals the secret tactics hotels and inns have used as payback against guests.


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