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“While temperatures can be unpredictable, payment assistance programs help provide our customers experiencing financial difficulties with a sense of security,” said NIPSCO Customer Service Manager Kim Broader, who oversees the utility’s energy assistance programs. “We are fortunate to have great partnerships with local agencies across northern Indiana, such as the Salvation Army and township trustees, to help connect those customers with assistance programs.”
Households experiencing financial difficulties may call NIPSCO’s Customer Care Center, Monday through Friday from 7 a.m. to 7 p.m. CT, to learn about available assistance options, including:
· Low Income Home Energy Assistance Program (LIHEAP) Program: LIHEAP support is available to households falling within 150 percent of federal poverty guidelines. Between December 1 and March 15, Indiana natural gas utilities do not disconnect service to customers enrolled in LIHEAP who are behind on their bills.
· NIPSCO Customer Assistance for Residential Energy (CARE) Discount Program: The NIPSCO CARE Discount Program is designed to provide further bill reductions to LIHEAP-eligible customers. Once enrolled in LIHEAP, customers are automatically enrolled in the program.
· NIPSCO Hardship Program: For customers just outside the federal poverty guidelines for LIHEAP, the NIPSCO Hardship Program offers up to $200 in gas bill assistance to households between 151-200 percent of the federal poverty level.
Eligibility information and a listing of agencies that help administer assistance programs can be found at www.NIPSCO.com/PaymentAssistance. Customers are encouraged to contact the agency for a complete list of required documentation ahead of visiting in person. A full list of programs available to NIPSCO customers to help manage energy use can be found at NIPSCO.com/SaveEnergy.
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